Privacy Policy

We may collect the following categories of personal information when you submit an enquiry or engage our services:

• Identity & Contact Data: Name, email address, phone number, and city/area.
• Property Data: Property type, carpet area, plot area, number of floors, occupancy status, and floor plan / grid plan documents you choose to upload.
• Financial Data: Advisory level selected and estimated fee information. We do not collect or store payment card details; UPI transactions are processed directly through your UPI application.
• Usage Data: Standard server logs including IP address, browser type, pages visited, and referring URLs, collected automatically when you access the site.
• Communications: Any correspondence you send us, including messages submitted through the consultation form.

We use the information we collect for the following purposes:

• To respond to your consultation enquiry and provide our advisory services.
• To prepare project drafts, engagement letters, and advisory deliverables.
• To send you service-related communications, including fee estimates and project updates.
• To maintain records of our professional engagements as required by applicable law.
• To improve the functionality and content of our website.
• To comply with legal obligations.

We do not use your personal information for unsolicited marketing communications without your explicit consent.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party tools that assist us in operating our website and delivering services (e.g., cloud storage, email delivery, project management software), bound by confidentiality obligations.
• Legal Requirements: Where disclosure is required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Floor plans, grid plans, and other documents you upload through our consultation form are stored securely and used solely for the purpose of preparing your alignment advisory. These documents are not shared with any third party except as necessary to deliver the advisory service, and are retained only for the duration of the engagement unless a longer retention period is required by law or agreed in the engagement letter.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, to maintain professional records of completed engagements, and to comply with our legal obligations. Enquiries that do not result in an engagement are retained for a reasonable period to allow for follow-up, after which they are securely deleted.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information, subject to our legal retention obligations.
• The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at connect@10thcosmos.com.

Our website may use essential cookies to ensure basic functionality. We do not currently use third-party analytics or advertising cookies. If this changes, this policy will be updated and a cookie consent mechanism will be implemented.

Our website may contain links to third-party websites (such as WhatsApp or payment platforms). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of the site after changes are posted constitutes your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: connect@10thcosmos.com